Terms of Service
Effective: 2 September 2026
These Terms of Service ("Terms") are an agreement between you and Viva Vendind AI LLC, doing business as Viva Systems ("Viva Systems", "we", "us", "our"), of McKinney, Texas, United States, philip@vivasystems.net. They govern your use of the website at https://vivasystems.net (the "Site"), including the intake form and the booking calendar on it. Our Privacy Policy is part of these Terms.
You accept these Terms by using the Site. If you do not agree with them, do not use the Site.
1. Use of the Site
1.1 You may use the Site to learn about our services, to send us an enquiry through the intake form, and to book a call. You must be at least 18 years old and, if you contact us on behalf of a business, authorized to act for it.
1.2 The Site describes what we build for clients. It is not an offer to provide any service to you, and nothing on it becomes a contract until we sign a written agreement with you.
2. No professional advice
Nothing on the Site is legal, medical, financial, tax or engineering advice, and nothing on it is a promise about results for your business. Descriptions of AI systems and automation describe what we build; they are not guarantees of what those systems will do for you. Take advice from a qualified professional before acting on anything you read here.
3. Intake and booking
3.1 Sending the intake form or booking a call forms no contract. It tells us what you have in mind, and we reply by email. If we work together, the scope, price and terms are set out in a separate written agreement, which governs over these Terms.
3.2 You agree that the information you give us is accurate, that you have authority to act for the business you name, and that we may decline any enquiry at our discretion.
3.3 Booking runs on a third-party calendar service. Your booking is subject to that service's own terms and privacy policy as well as ours.
4. Pricing shown on the Site
Prices and packages shown on the Site are indicative and may change without notice. The only price you pay is the one in the written agreement you sign with us.
5. Third-party services
The Site embeds a booking calendar run by a third party and links to other sites. We do not control them and are not responsible for their content, availability or practices.
6. Availability and changes
We may change, suspend or withdraw any part of the Site at any time without notice. We do not promise that the Site will be available, uninterrupted or error-free.
7. What you must not do
You must not, and must not allow anyone else to:
- (a) use the Site to send false or fraudulent enquiries, to impersonate anyone, to interfere with, scrape, probe or overload the Site or its forms, or to copy any part of the Site to train, fine-tune, ground or otherwise develop an artificial-intelligence model; or
- (b) use the Site for any unlawful purpose, or in a way that harms us or anyone else.
8. Accuracy of Site content
We try to keep the Site accurate and current, but it may contain errors or be out of date. Figures and examples are illustrative. Images on the Site may be illustrations, including computer-generated renders. We may correct anything on the Site at any time.
9. Intellectual property
The Site, its text, images, product descriptions, code and trademarks belong to us or our licensors, to the extent they are protectable. Parts of the Site's text, imagery and code were produced with software tools, including artificial intelligence, under our direction and review; that does not change what you may do with them. You may view and print pages for your own use in dealing with us. You may not otherwise copy or reuse them, and you may not use our name or marks to suggest we endorse you or your use of any product.
10. Disclaimer of warranties
10.1 Any services we provide to you are governed by the written agreement for them, which sets out the only warranties we give. To the extent the law allows, we disclaim every other warranty, express or implied, about the Site and its content, including merchantability, fitness for a particular purpose and non-infringement.
10.2 The Site is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free.
10.3 If you deal with us as a consumer, nothing in these Terms excludes a warranty or condition that the law where you live implies into a consumer sale and does not allow to be excluded.
11. Limitation of liability
11.1 To the extent the law allows, we are not liable to you for any indirect, incidental, special, consequential, exemplary or punitive loss, or for lost profits, revenue or data, arising from your use of the Site, however the claim arises.
11.2 To the extent the law allows, our total liability for all claims connected with the Site is limited to the greater of one hundred United States dollars or the fees you have paid us for the service concerned.
11.3 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else the law does not allow us to limit or exclude. Where a consumer protection law gives you a right that cannot be limited, that right prevails over this section.
12. Indemnity
You will indemnify and hold harmless Viva Vendind AI LLC, doing business as Viva Systems, its owners, officers, employees and contractors against every claim, loss and cost (including reasonable legal fees) that arises from your breach of section 7 or from information you give us that is untrue.
13. Communications
13.1 By sending an enquiry or booking a call you agree that we may email you about it, and that we may send you notices electronically.
13.2 We send marketing email only with your express consent, given separately from an enquiry, and every such message identifies us, gives our postal address, and carries a working unsubscribe link. You may withdraw consent at any time.
13.3 Notices to us go to philip@vivasystems.net. Notices to you go to the email address on your most recent message to us.
14. Governing law and disputes
14.1 These Terms and every order under them are governed by the laws of the State of Texas, United States and the federal laws that apply there, without regard to conflict-of-law rules.
14.2 If you have a complaint, write to us first at philip@vivasystems.net. We will acknowledge it within five business days and try to resolve it within 30 days.
14.3 Subject to section 14.4, the courts of the State of Texas, United States sitting in Collin County, Texas have jurisdiction over any dispute that we cannot resolve, and each of us submits to them.
14.4 If you deal with us as a consumer, nothing in this section takes away your right to bring or defend a claim in the courts of the place where you live, or any other right that the consumer protection law of that place gives you and does not allow you to waive. These Terms contain no mandatory arbitration clause and no waiver of class proceedings.
14.5 These Terms are written in English.
15. General
15.1 These Terms and the Privacy Policy are the whole agreement between us about your use of the Site. Any services we provide to you are governed by the separate written agreement for them.
15.2 If any part of these Terms is unenforceable, the rest stays in force and the unenforceable part is read down to the minimum needed to make it enforceable.
15.3 We may change these Terms by posting a new version with a new effective date.
15.4 We may assign these Terms to a successor to our business. You may not assign them without our written consent.
15.5 We are not liable for delay or failure caused by events beyond reasonable control.
15.6 Sections 7, 9, 10, 11, 12 and 14 survive any end to your use of the Site.
15.7 Our failure to enforce a term is not a waiver of it.
16. Contact
Viva Vendind AI LLC, doing business as Viva Systems
McKinney, Texas, United States
philip@vivasystems.net